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Every garment from Purple Brand is accompanied with the signature hang tag.
FREE GROUND SHIPPING ON US ORDERS OVER $150
We ship from the United States and provide tracking for all orders. Please allow up to 1-2 business days to process your order.
Orders placed outside of business hours, over the weekend or on American holidays will be shipped the following business day.
Orders placed after 10:30AMPST/1:30PM EST will not be shipped until the following day.
Orders may be delayed by factors outside of our control and Purple Brand is not responsible for any delays/damage during transit by the courier service or customers. We do not currently ship to PO Boxes or APO/FPO’s.
SHIPPING OPTIONS
*Orders under $150 USD will be charged a $16 USD shipping charge
SIGNATURE REQUIREMENT ON DELIVERY
All orders are shipped with an Indirect Signature Requirement – this means all orders will need to signed for to be delivered. If you are not able to sign for your delivery, we recommend going to the courier website and arranging for your order to be held at the nearest pick up location to avoid your order being returned to sender.
TRACKING UPDATES
All orders will be shipped with a trackable service. You will receive an email with tracking information within 24 hours of your order being shipped. If you have not received a shipping email with tracking information, please check your junk/spam folder.
Read more on the Shipping Policy FAQ page.
We ship to over 200 countries – please use the country selector on the top right of the website to choose which country you are shipping to.
Duties and shipping fees vary by country. You can preview shipping fees and estimated duties for your country at checkout. Please note some countries do not have the option to pre-pay duties and you will receive an estimate at checkout – payment will be required prior to your order being delivered.
Please refer to the Stockists page on the site to find out the closest store to you, and international options.
RETURN POLICY
For regular priced items, you are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Please note original shipping fees are non-refundable.
Items purchased at a discounted price (40% or more) are Final Sale and may not be returned or exchanged. Underwear is final sale due to hygienic reasons. Please note original shipping fees are non-refundable.
Purchases made in store can only be returned to our retail stores and cannot be returned/exchanged through our online store. Items purchased online are not able to return in store at this time.
RETURNS
Return shipping is free for customers within the USA. Once your return is created, you will be sent a prepaid return label.
EXCHANGES
If your order does not fit or you would like to exchange for a different style, you can create an exchange through our Self Service Return Portal.
REFUNDS
Once our warehouse receives your return, it will be processed and inspected by our warehouse team to ensure the item was returned in original condition. This can take up to 10 business days. Once processed, you will be refunded to your original method of payment. You cannot be refunded to a different form of payment.
Read more on the Returns Policy FAQ page.
POLICY
INTERNATIONAL RETURNS
For any countries outside of the USA, please go to our International Returns page
We offer Express Pre-Paid Shipping Label – We have discounted return shipping that will be deducted from your return. You are provided a pre-paid DHL return label and the shipping cost is deducted from the total of your refund.
At this time we are not able to offer exchanges on international orders.
