Returns

START A RETURN

Click here to start a USA Return or Exchange: START A RETURN (USA)

For any countries outside of the USA, please go to our International Returns page

Items purchased online are not able to be returned in store at this time. 


RETURN POLICY

For regular priced items, you are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Please note original shipping fees are non-refundable.

Items purchased at a discounted price (40% or more) are Final Sale and may not be returned or exchanged. Underwear is final sale due to hygienic reasons. Please note original shipping fees are non-refundable. 

Purchases made in store can only be returned to our retail stores and cannot be returned/exchanged through our online store. Items purchased online are not able to return in store at this time. 

 

USA RETURNS

Return shipping is free for customers within the USA. Once your return is created, you will be sent a prepaid return label.

Click the button below to go to our Self Service Returns Portal

  1. Click the button to go to the Returns Portal
  2. Use your Order # and email address to look up your order.
  3. Select the items you are wishing to return or exchange, as well as the reason for the return.
  4. A pre-paid return label will be generated for you along with return instructions.

    Request a Return

    Reach out to our Customer Care team if you need any help finding your order, or creating a return.  

     

    INTERNATIONAL RETURNS

    For any countries outside of the USA, please go to our International Returns page

    We offer Express Pre-Paid Shipping Label – We have discounted return shipping, this is a cost of $25 USD that will be deducted from your return. You are provided a pre-paid DHL return label and the $25 USD is deducted from the total of your refund. 

    At this time we are not able to offer exchanges on international orders. 

     

    IN STORE RETURNS

    Items purchased in store can be returned within 14 days of purchase for a full refund to your original method of payment. Items must be unworn and include all tags to be eligible for return. Purchases made in store can only be returned to our retail stores and cannot be returned/exchanged through our online store. Items purchased online are not able to return in store at this time. 

    Sale items are final sale and may not be returned or exchanged. All underwear is final sale for hygienic reasons.Â