Refund policy
Click here to start a USA Return or Exchange: START A RETURN (USA)
To start an International Return please email info@purple-brand.com
All returns must be authorized by Purple Brand customer care via email prior to shipping. Items returned without authorization may be refused upon delivery and customer will be charged with any additional shipping costs associated with this return.
For regular priced items, you are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Please note original shipping fees are non-refundable.
Items purchased at a discounted price (35% or more) are Final Sale and may not be returned or exchanged. Please note original shipping fees are non-refundable.
USA RETURNS
Return shipping is free for customers within the USA. Once your return is created, you will be sent a prepaid return label.
Click the button below to go to our Self Service Returns Portal
- Click the button to go to the Returns Portal
- Use your Order # and email address to look up your order.
- Select the items you are wishing to return or exchange, as well as the reason for the return.
- A pre-paid return label will be generated for you along with return instructions.
Reach out to our Customer Care team if you need any help finding your order, or creating a return.
INTERNATIONAL RETURNS
For any countries outside of the USA, please go to our International Returns page
We offer Express Pre-Paid Shipping Label – You are provided a pre-paid DHL return label and the return shipping cost is deducted from the total of your refund. The cost of the return shipping label will be shown to you at the time you create the return label.
At this time we are not able to offer exchanges on international orders.