Rewards Program Terms & Conditions

Last Updated: September 2026

Welcome to the Purple Brand Rewards Program (the "Program"). By participating in the Program, you agree to these Terms and Conditions. The Program is operated by Purple Brand ("Company", "we", "us", or "our") via the Rise.ai platform on our Shopify store.

1.    ELIGIBILITY & WALLET ACCOUNTS
Membership in the Program is free. To participate, customers must create a Purple Brand customer account and enroll using a valid email address. Rewards begin accruing on qualifying purchases made after enrollment in the Program. Purchases completed before enrollment are not eligible for retroactive rewards unless otherwise expressly authorized by Purple Brand.

Individual Use Only: The Program is limited strictly to individual natural persons for personal, non-commercial use. 

One Account Per Person: Limit of one (1) digital wallet account per unique customer, email address, and physical shipping destination. Merging or transferring balances between accounts is strictly prohibited.

B2B and Commercial Exclusion: Commercial entities, wholesale buyers, corporate accounts, and accounts flagged as commercial resellers or utilizing freight forwarding/export services are entirely ineligible for the Program. Any rewards accumulated by such accounts will be voided immediately at our sole discretion.

Participation in the Program is also subject to Purple Brand's Terms of Use and Privacy Policy. In the event of a conflict concerning the Program, these Program Terms will control to the extent of the conflict.

2.    EARNING REWARDS & LOYALTY TIERS

The Program features three (3) status tiers based on your annual net spend. Status tiers dictate your baseline earning rates and exclusive tier-specific perks.

Tier Level | Annual Spend Requirement | Reward Earnings Rate
Tier 1 (VIP) | $0 - $499.99 | $3 for every $100 spent 
Tier 2 (VIP +) | $500 - $2,499.99 | $5 for every $100 spent 
Tier 3 (VIP Platinum) | $2,500+ | $10 for every $100 spent 

Reward Availability: Rewards earned on qualifying purchases will initially be reflected as pending and will transition to the customer's Available Balance 14 days after purchase (after the return period has passed), provided the qualifying purchase has not been cancelled, returned, refunded, charged back, or otherwise deemed ineligible. Only Rewards reflected in the Available Balance may be redeemed.

Tier Qualification Period: Annual Net Spend is calculated based on qualifying purchases made during a calendar year. Tier status is determined based on the customer's qualifying net spend during that period. Returns, cancellations, chargebacks, and other reversals will reduce qualifying spend and may result in a customer moving to a lower tier. Annual Net Spend resets on January 1 of each calendar year. At the beginning of each calendar year, members will return to Tier 1 (VIP) and may qualify for higher tiers based on qualifying net spend accumulated during the new calendar year.

Calculation: Rewards are calculated based on the total spend of qualifying items (excluding taxes, shipping fees, duties, and any amounts paid via existing digital wallet balances, store credit, or gift cards). Rewards are not earned on purchases where you are redeeming your rewards. Rewards are promotional benefits only, do not constitute property, and do not create a cash balance, deposit, stored-value account, or other ownership interest.

From time to time, Purple Brand may offer promotional, bonus, birthday, referral, review, or other reward opportunities. Such offers may be subject to additional eligibility requirements, expiration dates, limits, or promotional terms communicated with the applicable offer.

3.    EXPIRATION OF REWARDS
90-Day Validity:  All digital rewards are valid for ninety (90) days from the date they transition to your Available Balance. Rewards not redeemed within this 90-day window automatically expire and are forfeited. Expired rewards will not be reinstated except where expressly authorized by Purple Brand or required by applicable law.

4.    PROHIBITED CONDUCT, FRAUD & ABUSE
Purple Brand reserves the right to monitor account, purchasing, shipping, and rewards activity to protect the integrity of the Program. Purple Brand may, in its sole discretion, suspend or terminate participation in the Program, freeze an account, and void any active or pending Reward Balance where Purple Brand reasonably determines that a member has engaged in fraud, abuse, misuse, manipulation, or other activity inconsistent with these Terms.

Prohibited activities include, but are not limited to:

•    Exploiting or attempting to exploit system bugs, glitches, software vulnerabilities, or errors within the Shopify, Rise.ai, or Purple Brand environment.
•    Creating multiple, shell, fraudulent, or alternate accounts or identities to circumvent account limits or obtain duplicate promotional, birthday, referral, signup, or other rewards.
•    Using automated scripts, bots, scraping tools, or other automated means to manipulate purchases, accounts, inventory, or Reward allocations.
•    Engaging in purchasing patterns reasonably indicative of commercial reselling, bulk purchasing for resale, or automated inventory clearing.
•    Using freight forwarders, export proxies, or other methods prohibited under the Program's eligibility requirements.
•    Selling, transferring, exchanging, or otherwise improperly obtaining or using Rewards.
•    Providing false or misleading information in connection with participation in the Program.

Accounts determined to be associated with commercial reselling, freight forwarding, fraud, abuse, or other prohibited activity may be immediately suspended or terminated, and any active or pending Rewards may be forfeited without prior notice, subject to applicable law.

5.    MODIFICATION AND TERMINATION
Purple Brand reserves the right to modify, suspend, or terminate the Program, including its tier structure, qualification requirements, earning rates, Reward values, redemption rules, or other Program benefits, at any time by posting updated Terms on our website.
Any material changes affecting existing Reward Balances will be communicated using the email address associated with the member's account.

Program Termination: In the event Purple Brand terminates the Program in its entirety, Purple Brand will provide thirty (30) days' notice via email, during which members may redeem their remaining eligible Rewards, subject to these Terms. Any eligible Rewards remaining after the conclusion of the notice period will expire and be forfeited, except where otherwise required by applicable law.

6.    RETURNS, REFUNDS & REWARD ADJUSTMENTS
Spent Rewards Are One-Time Use: Once promotional rewards are spent at checkout, they are considered consumed. 

Returns Involving Spent Credit: If you return an item that was purchased using promotional rewards, the spent reward dollars are strictly non-refundable and will not be credited back to your account. You will only receive a refund for the net cash amount actually paid out-of-pocket after the reward discount was applied.

Returns of Reward-Earning Purchases: If an item that generated Rewards is returned, cancelled, refunded, charged back, or otherwise reversed, any Rewards earned from that purchase will be deducted from the member's Reward Balance. If those Rewards have already been redeemed, Purple Brand reserves the right to apply a negative balance to the member's account. Any subsequent Rewards earned will first be applied toward restoring the negative balance before becoming available for redemption.

7.    REWARD REDEMPTION & LIMITATIONS
Redemption Channel: Rewards may be redeemed only on qualifying purchases made online through purple-brand.com and may not be redeemed through retail stores, third-party retailers, wholesale partners, marketplaces, or other sales channels unless expressly stated otherwise by Purple Brand.

No Promo Stacking: Rewards cannot be combined or stacked with high-discount promotional codes, flash sale codes, or specific sitewide offers (such as Black Friday/Cyber Monday events) unless explicitly permitted by Purple Brand.

Exclusion of Gift Cards: You cannot earn loyalty rewards when purchasing a gift card, nor can you use promotional Rewards to buy gift cards.

No Cash Value: Rewards are promotional credits with zero cash value. They cannot be transferred, merged into another user's account, or exchanged for physical currency.

8.    SYSTEM ERRORS & REWARD ADJUSTMENTS
System Errors: In the event of an API failure, Shopify platform error, Rise.ai software error or glitch, data corruption, technical malfunction, or other system error that results in Rewards being incorrectly issued, calculated, deducted, displayed, or otherwise applied to an account, Purple Brand reserves the right to correct the error and adjust the applicable Reward Balance to reflect the amount that should have been issued or available under these Terms.

Errors in the display or issuance of Rewards do not create an entitlement to Rewards that were issued or displayed incorrectly.

9.    PRIVACY 
Information collected in connection with the Program will be collected, used, disclosed, and otherwise handled in accordance with the Purple Brand Privacy Policy, which is incorporated into these Terms by reference. Privacy Policy can be found here: https://purple-brand.com/pages/privacy-policy

Contact Us. Should you have any questions or concerns regarding this policy, please contact us at:

Purple Brand America Inc.
495 Broadway Fl 4
New York, NY 10012

Email: info@purple-brand.com