FAQs

FRIENDS AND FAMILY SALE

Orders may experience a delay in processing and shipping times due to high volume experienced during the sale.

Any orders with a discount of 40% or more will be Final Sale and cannot be exchanged or returned.

Gift with purchase or any "mystery items" received are not able to be returned or exchanged and cannot be returned for monetary value. 

 

How long will it take to ship my order?

Please allow 1-2 business days to process your order. Orders placed past 9am PST Friday will not ship until the following Monday.

Free Ground Shipping on all orders over $100 arrives between 7-10 business days

Free Expedited Shipping on all orders over $400 arrives between 3-5 business days

NOTE: Processing and shipping may require additional time during sales period due to high volume.

 

What is the return policy?

You are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Items purchased at a discounted price, 40% or more, are Final Sale and may not be returned or exchanged. Please note original shipping fees are non-refundable.

Please note that underwear is final sale due to hygienic reasons. 

To start a return, please go to returns.purple-brand.com

 

Do you ship internationally?

 We ship to more than 200 countries, please use the country selector on the top right of the website to select your country. Duties and shipping fees for international countries vary and can be found at checkout before purchase. 

 

Please refer to the Store Locator page on the site to find out the closest store to you, including international options.

To start a return outside of the USA, please go to our International Returns page.

 

Do the jeans come with both tags?

All jeans sold on Purple-Brand.com come with both the front hang tag and the back wash tag.

 

Why do my jeans arrive packaged, tied up in a ball?

This is 100% intended.  All jeans are finished individually by hand, so no two pieces are the same. We package each jean and secure them with ties to preserve custom details such as the 3D wrinkle effect, and custom paint finishes when being shipped.

 

How do I wash Purple Brand jeans?

We recommend dry cleaning.  If you machine wash, do so with the product inside out.  Machine wash separately in cold water.  Hang dry only, do not tumble dry.  We recommend not steaming or ironing to preserve the 3D wrinkle effect.  Prior to any washing, remove hang tag and back pocket tag.