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Click here to start a USA Return or Exchange: START A RETURN (USA)
To start an International Return please email info@purple-brand.com
For regular priced items, you are welcome to return any clothing ordered within 14 days of delivery for full refund as long as the item is unworn, unwashed and in new condition, with all tags and/or packaging attached. Please note original shipping fees are non-refundable.
Items purchased at a discounted price (35% or more) are Final Sale and may not be returned or exchanged. Please note original shipping fees are non-refundable.
Return shipping is free for customers within the USA. Once your return is created, you will be sent a prepaid return label.
Click the button below to go to our Self Service Returns Portal
Request a Return
Reach out to our Customer Care team if you need any help finding your order, or creating a return.
Please reach out to our Customer Care team to start a return at info@purple-brand.com
We offer Express Pre-Paid Shipping Label – We have discounted return shipping, this is a cost of $25 USD that will be deducted from your return. You are provided a pre-paid DHL return label and the $25 USD is deducted from the total of your refund.
At this time we are not able to offer exchanges on international orders.