FREE GROUND SHIPPING ON ORDERS OVER $100

Customer Service

CONTACT US

You can reach our online support team Monday through Sunday 9am to 5pm PST via:
Phone:
Online Support: 1-800-638-0328
Email:
info@purple-brand.com | General Inquiries & Orders 
wholesale@purple-brand.com | Wholesale Inquiries
Online Form:
Contact Page

 

PAYMENT

We accept payment by Visa, Mastercard, American Express, and PayPal.

Occasionally, we may require additional information to verify your identity. In this case we will contact you by email. We reserve the right to cancel an order for any reason.  

  

EXCHANGE RATES

All transactions in the US are processed in USD. The exchange rate that is used when making a purchase is determined by your credit card provider at the time of purchase.

Refunds are processed in the original currency on the original form of payment. Variances in refunds due to fees charged by credit card issuers and payment institutions. These factors are outside our control and we cannot be held responsible for such variances.  

 

PRICES

Items discounted at 35% or more are final sale and not eligible for return or exchange. “Final Sale” denotes the marked product’s return policy, it is not an indicator that the product’s price will not change in the future.

While we work hard to keep prices displayed on purple-brand.com accurate there may be errors from time to time. If there is an inaccuracy in order pricing, we will contact you via email before shipping to correct the error. We reserve the right to cancel an order for any reason, including price inaccuracies.  

Purple Brand does not honour price adjustments at this time. 

 

LOST & DAMAGED ITEMS

Purple Brand Co., LLC. shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. Purple Brand Co., LLC. does not assume any responsibility for lost or stolen items.  

 

SECURITY

Your online safety and the security of your information are of the utmost concern to us. We process all of our transactions via the PayPal online payment service – the most trusted name in online payments. Please view our privacy policy – we will never sell, rent, or trade your personal information with anyone.